Website Tides Family Services Tides Family Services

Tides Family Services

Critical Knowledge/Skills

  • Management experience with a minimum of 3-5 years experience in human services, healthcare and other non-profit agencies.
  • A demonstrated solid track record of innovative clinical leadership driving and supervising trauma informed service delivery to teach, guide, and support youth and families with their goals and challenges to remain in the home and in their communities.
  • Capacity to lead clinical excellence and case management utilizing counseling techniques, program structure, guidelines, crisis intervention aligned w/said metrics.

Performance Expectations/Key Challenges

  • Leads an integrated team of caseworkers within model of care to develop, review and evaluate treatment goals, provide resources, advocacy, perform routine assessment, transportation, crisis and trauma counseling, safety and build relationships with clients and families.
  • Develop a comprehensive treatment plan based on intake assessment.
  • Build and sustain collaborations with community partners, including health, education, vocation, legal and family intervention providers with the goal of increasing access to services.
  • Ensure quality service/case metrics are met through ongoing analysis, case review, daily ETO reporting, and accuracy of data entry into TFS ETO platform or other reporting measures.
  • Review audits, CQI reports, and patterns of practice and makes recommendations to correct problems identified including chart reviews for the purpose of coding services.
  • Ensure in-home and community strengths-based supervision to clients and families (3x face to face attempts daily and on-call responsibility according to 2/3-person team schedules) with targeted outcomes within an expected time frame.
  • Serve as liaison/advocate between the program, community and surrounding neighbors to build partnerships.
  • Develop and train team to ensure growth, expanded skill set and scope of practice to ensure quality service metrics are met.
  • Manage program budget aligned to contract requirements to ensure fiscal responsibility and viability of TFS program.
  • Support activities, services and programs that uphold NASW Code of Ethics.
  • Lead daily runs downs, program meetings, biweekly supervision with leadership, and all staff meetings.
  • Other leadership development opportunities to expand skill set and oversight.

Essential Roles/Experiences

  • Strong crisis management, problem-solving, and interpersonal skills, particularly when working with youth of all ages.
  • Managed in home and community strengths-based services to clients and families .
  • Skilled in building relationships with internal team, stakeholders, clients and families, schools, law enforcement, court systems and other community resources.

Leadership Quality

  • Highly self-motivated, accountable and able to make within a team.
  • Motivational with a strong commitment to the Agency’s mission
  • Excellent communication, verbal and attention to detail skills .

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